Click here to read our frequently asked questions.
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How can I access the patient portal?
Via the orange button above it is easy to click through to your patient portal. If you are a patient at the Princess Máxima Center, ask the doctor's assistant to give you access to the portal. Once you have access, you can proceed via the 'Log in with DigiD' button above.
Do you want to log in as a parent or legal representative?
Parent
You need authorization. You can request this from the doctor’s assistant at the department where your child is being treated.
You will need:
- your child’s ID
- your own ID
- your child’s consent if they are older than 12
Are you 16 or older? Then you can authorize someone yourself via DigiD
From the age of 16, any previously granted authorization automatically expires. Using DigiD Machtigen (DigiD Authorizations), you can give online permission to someone you trust—such as one of your parents. That person can then log in to your patient portal using their own DigiD and take care of things on your behalf.
You can request the authorization at machtigen.digid.nl. You can also revoke the authorization at any time.
If the child is deemed legally incapacitated, the authorization can continue to be arranged through the doctor’s assistant until the age of 18. This remains unchanged.
Legal representative
You need authorization. You can request this from the doctor’s assistant at the department where the child is being treated.
You will need:
- the child’s ID
- your own ID
- a court order stating you are the child’s guardian or mentor
- the child’s consent if they are older than 12
Questions about the patient portal
The patient portal of the Princess Máxima Center and the UMCU has been renewed as of March 1.
With a DigiD you can, among other things, view personal data from the medical record. Do you have any questions or suggestions about the new patient portal? We would like to hear from you, because this feedback will help us to improve the new portal step by step.
Consultation reports
Consultation reports dated before March 1, 2024 are only available in summary form on the patient portal. This is a technical issue. We expect this to be resolved by June. Consultation reports dated after March 1, 2024 can be viewed in full on the patient portal.
- Would you like to view a pre-March 1 consultation report? Ask your doctor or nurse specialist.
Medication file
The medication record in the portal is still under development. We can imagine that you may have some questions.
- Questions about a medication dose? Send your question to your nurse specialist via e-consult.
- Want to request a prescription refill? Send your question to the pharmacy with an e-consult.
Other questions
Medical questions? Contact your doctor or nurse specialist.
Questions about appointments? Contact the planning office on 088 972 72 72.
Technical problems? Contact the UMC Utrecht helpdesk at 088 756 88 90 or patientenportaal@umcutrecht.nl.
Results displayed immediately
As soon as there is a result, you can see it in the portal. It does not say what the result means. Sometimes it is still a preliminary result that will be adjusted after the treatment team has discussed it. The medical letters that doctors send each other can also be found in the patient portal. Your doctor will explain what the results mean to you at your next appointment.
Are you concerned about a result you have seen in the portal? Then contact your doctor or nursing specialist.
Appointments via the scheduling office
All appointments and admissions are arranged by our scheduling office. They call, email or send a letter as soon as an appointment is finalized. You will also see all appointments in the patient portal.
Because appointments sometimes still change, they are not final until an appointment letter has been sent by the scheduling office. This is then visible in your mail or on the patient portal.
If you have questions about an appointment, contact the scheduling office at 088 972 72 72.
Access to electronic data exchange
In order to provide the best possible care, it is sometimes necessary to exchange your data electronically with another caretaker. Think of your general practitioner or another hospital. This is why we ask you and/or your parents for permission to do this.
If you and/or your parents give permission, only your health information from the Princess Máxima Center will be shared with the other care worker. These are only those data that are necessary for treatment with the other care worker.
Giving permission can be done:
- Through the patient portal
- At the help desk of a doctor's assistant
Any questions?
Click here to read the Frequently Asked Questions.
- For medical questions, contact the primary care provider or nurse specialist.
- For questions regarding appointments, contact the scheduling office via 088 972 72 72.
- For technical issues, contact the UMC Utrecht help desk via 088 756 88 90 or patientenportaal@umcutrecht.nl.
For all other questions regarding the patient portal, email patientportaal@prinsesmaximacentrum.nl.