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Ombudswomen in the Máxima

At the Princess Máxima Center, we want to provide the very best care for your child and your family: the right treatment, tailored guidance, clear information and good communication. We want children and parents to feel heard, seen and supported. Yet you may encounter things that could be better. Of course we would like to hear this, because only then we can find a solution together and improve.
You can contact the ombudswomen for this.  They listen to you, think along with you, help you on your way with information, look for possibilities and mediate between you, the care provider or the center.

The ombudswomen

The ombudswomen are Elise Steenbergen and Caroline Lavell. They hold office on the LATER outpatient clinic and are usually present on weekdays. You're welcome to stop by, but you can also make an appointment so you're sure they are around. You can reach them via 0650006416 or ombudsvrouw@prinsesmaximacentrum.nl.

The ombudsmen are there for parents and children and for adults who come to the LATER outpatient clinic. The ombudswomen are independent and have a duty of confidentiality. This means that they will only talk to others about your complaints if you give them permission.